At AIC Logistics Pty Ltd (AusXpress, we, us, our), we value your privacy and take all reasonable steps to ensure your information is protected from misuse and unauthorised disclosure.
AusXpress adheres to the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles contained therein.
1. Collection of Personal Information
AusXpress will, from time to time, receive and store Personal Information you enter on the Website, provided to us directly or given to us in other forms.
The type of Personal Information we may collect, and hold includes your name, phone number, address and email address together with the name, phone number, address and email address of the receivers of your parcels.
Additionally, we may also collect any other Personal Information you provide whilst interacting with us.
2. How we collect your Personal Information
3.Your AusXpress Account
When you create an AusXpress account, your account can only be accessed with your user ID and password.
To create an AusXpress account we require your email address, and a password. You may choose to include additional Personal Information in your account, and if you do it will be kept private to the account holder.
4. AusXpress Addresses
Once you are an AusXpress account holder, you may include
5. Use and Disclosure
AusXpress uses your personal information first and foremost to provide our services to you. Other purposes for which we may use personal information include:
a)to improve customer service,
b)to advertise and promote our services to users, including events, new features and competitions; and
c)for marketing and promotional activities, including those conducted by our reward partners.
You are able to unsubscribe from our newsletters at any time.
Disclosure of your Personal Information:
a)We may disclose your Personal Information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal Information is only supplied to a third party when it is required for the delivery of our services.
b)We may from time to time need to disclose Personal Information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
c)With consent of the individual concerned.
AusXpress does not sell or rent any of your Personal Information to others. AusXpress does not disclose Personal Information outside of Australia, other than to international hosting providers or for the purposes of delivering a parcel, which is only with your consent.
6. Your Banking Information
We use a
7. Delivery Addresses
If you link a delivery address to your account, it will only be available to other users if you provide them with your contact details, AusXpress ID or provide them with consent on request.
The following information will be disclosed on the label of a package being sent:
a)Sender’s name, address and instructions
b)Receiver's name, address and instructions
c)Size and user reference.
AusXpress uses third party delivery providers to deliver packages, who will have access to the above information on the package label, for the sole purpose of delivering the package. Delivery Providers may also have access to the phone number of the person receiving the package.
8. Order Details
Details of an order can only be seen by the sender and receiver by logging into an account, or through a personalised, encoded URL.
9. Multiple Account Users
If you attach more than one user to your AusXpress account, all users on the account will be able to view each other’s orders.
10. Security of your Personal Information
AusXpress is committed to ensuring that the Personal Information you provide to us is secure. We will hold your Personal Information for as long as you authorise us by maintaining an active account or remaining on our mailing list. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and order information stored via our Site. While AusXpress takes precautions to secure your data, if there is a security issue we will alert you of this fact.
If an account is deleted we will still be required to hold your consignment data to satisfy national regulations.
We may collect
12. Web Browser Cookies
The Website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that AusXpress is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave the Website, to read the privacy statements of each and every website that collects personal identifiable information.
14. Access, Correction and Complaints
It is important that your Personal Information is accurate at all times, so we ask that you notify us of any changes that arise. If you would like access to your Personal Information, please put your request in writing.
Please forward any complaints to us in writing at email@example.com. We will respond to your concern within thirty (30) days.